How do we collect information from you?

We obtain information about you when you engage us to deliver our services.

 

What type of information do we collect from you?

The personal information we collect from you will vary depending on which services you engage us to deliver.  The personal information we collect might include, but not be limited to your name, address, telephone number, email address and possibly bank account details.

 

How is your information used?

In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

• contact you by post, email or telephone

• verify your identity where this is required

• understand your needs and how they may be met

• maintain our records in accordance with applicable legal obligations

• process financial transactions

• prevent and detect crime, fraud or corruption
   

We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to act for you. The period of retention required varies with the applicable legislation but is typically five or six years. To ensure compliance with all such requirements it is the policy of the firm to retain all data for a period of seven years from the end of the period concerned.

​

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

 

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we aim to have contracts in place that requires them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

​

How you can access and update your information

Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you.  If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below. You have the right to ask for a copy of the information we hold about you. Security precautions in place to protect the loss, misuse or alteration of your information. Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

​

Your choices

We may occasionally contact you by post/email/telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further.  If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.

​

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold. Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards. Deletion of your information: You have the right to ask us to delete personal information about you where:

you consider that we no longer require the information for the purposes for which it was obtained

you have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below our use of your personal information is contrary to law or our other legal obligations we are using your information with your consent and you have withdrawn your consent – see ‘withdrawing consent to use your information’ below.

​

Restricting how we may use your information 

In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data.  Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

​

Objecting to how we may use your information 

Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.  You have the right at any time to require us to stop using your personal information for direct marketing purposes.

​

Withdrawing consent to use your information

Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

​

Changes to our privacy notice

We keep this privacy notice under regular review and will place any updates on www.triospartners.com.  Paper copies of the privacy notice may also be obtained from Trios Partners LLP, Aldgate Tower, 2 Leman Street, London E1 8QN.

​

This privacy notice was last updated on 1 March 2021.

 

Contact information 

If you wish to contact us by email, please use the email address contact@triospartners.com.

If you wish to contact us by post or in person our address is Aldgate Tower, 2 Leman Street, London, E1 8QN.

​

Complaints

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at:

Information Commissioner’s Office
, Wycliffe House,
 Water Lane, 
Wilmslow, 
Cheshire 
SK9 5AF.
 Telephone 0303 123 1113 (local rate), or 01625 545 745
. Website: https://ico.org.uk/concerns